Store Policies

Disclaimer Information:

Every effort is made to keep the website up and running smoothly. However, Reller Inc. takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

The information contained in this website is for general information purposes only. The information is provided by Reller Inc., and while we endeavor to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.

In no event will Reller Inc. be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.

We have no control over the nature, content, or availability of other outside websites linked to from this site. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.

Return Policy:

**Custom designs, Sale Items, and Gift Cards are NOT available for refunds**

You may return new, unused items in their original packaging within 15 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If the return is due to no fault of Reller Inc., the consumer will be responsible for return shipping charges. All shipping costs are non-refundable.

To initiate a return, call us at (800) 233-4820 during normal business hours (M-F 8AM-5PM), or email us at Return packages should be shipped to:

Reller, Inc.
2444 NE 1st Blvd, Suite 200
Gainesville Florida 32609

If you are shipping an item over $50, it is recommended that you use a traceable shipping service and/or purchase shipping insurance. We do not guarantee that we will receive your returned item, and returns will not be completed for items which are not received. 

You should expect to receive your refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund much more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). 

Wholesale Information:


Lone Palm Jewelry offers wholesale accounts to qualifying buyers. To establish an account, call us at (800) 233-4820 or send an email to Retailers will need to provide a Goods for Retail Certificate.

Wholesale pricing and purchasing is available through this website with the creation of an account. To create an account, click "Create an Account" found in the upper right-hand corner of every page. All that's required is your name, email & a password. 

Once you have submitted your information, call our office at (800) 233-4820. You will need to speak with someone in our office to be assigned log in information. Once a username and password has been assigned, all future log-ins will allow you to view wholesale prices throughout our website, with the option to pay online.

Alternate Ordering Methods:

Anyone interested in placing an order not through this website is welcome to contact us at (800) 233-4820 during normal business hours (M-F, 8AM to 5PM) or by sending an email to We're more than happy to answer any questions, or take orders by phone- rush orders included.

Our inventory is organized by 5 digit style numbers, which can be found in the title of each product listing, as well as in every product's description. If you would like to learn more or place an order for any product in particular, having its style number at hand will allow us to help you most efficiently. 

If you're looking for a piece that you think we may have but don't have the style number, that's okay too! We're updating our website all the time, but there are still many pieces that haven't made it online yet, so if you're not sure- call!

Payment Methods:

Lone Palm Jewelry is happy to accept online payment through PayPal, Visa, Mastercard, American Express, Discover, JCB, Diners club, Shopify pay, and Apple pay.
Wholesale customers are also welcome to pay via Check or Cash sent through registered mail or wire transfer. 

Shipping Information:

Surface shipping to domestic destinations will be shipped using USPS Priority Mail (1-3 Business Days) or Express Mail (Usually Next-Day, Depending on Location). 
Customers wishing to ship Internationally or through UPS should call us at (800) 233-4820

Trademark, Patent, and Copywrite Information:

The information contained in this site is copyright protected. It may not be used without express consent from Reller Inc. or its partner companies.

14k Palm Tree Trademark
The Lone Palm logo is a registered trademark of Reller Inc.
Trademark: US Department of Commerce,
Patent and Trademark Office.